Terms of Service

Last updated: March 8, 2026

Welcome to Zekeli. By accessing or using our website at zekeli.com and the Zekeli ecommerce operating system platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1. Platform Use

Zekeli is a SaaS ecommerce operating system platform that provides tools for merchants to manage and grow their online businesses. You agree to use the platform only for lawful purposes and in accordance with these terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2. SMS Program — Zekeli Order Updates & Support

Program name: Zekeli Order Updates & Support

Description: When you provide your phone number at checkout and consent to receive text messages, you will be enrolled in our SMS program. Messages include order confirmations, shipping updates, delivery notifications, and support responses.

Message frequency: Message frequency varies based on your order activity. You may receive multiple messages per transaction.

Message and data rates may apply. Check with your wireless carrier for details about your messaging plan.

3. SMS Opt-Out

You may opt out of SMS messages at any time by texting STOP to any message you receive from Zekeli. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent.

4. SMS Help

For help with our SMS program, text HELP in reply to any message, or email us at hello@zekeli.com.

5. Supported Carriers

Our SMS program is supported on all major U.S. carriers, including but not limited to:

Carriers are not liable for delayed or undelivered messages.

6. Carrier Liability Disclaimer

Zekeli and mobile carriers are not responsible for any delays, failures, or errors in the delivery of any SMS messages. Delivery is subject to effective transmission from your wireless service provider and is outside of our control.

7. Intellectual Property

All content, features, and functionality on the Zekeli platform — including text, graphics, logos, icons, software, and design — are owned by Zekeli and protected by copyright, trademark, and other intellectual property laws.

8. Prohibited Conduct

You agree not to:

9. Limitation of Liability

To the fullest extent permitted by law, Zekeli shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure.

11. Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms, contact us at:

Zekeli
Miami, FL, USA
Email: hello@zekeli.com