Privacy Policy

Last updated: March 8, 2026

Zekeli ("we," "us," or "our") operates the website zekeli.com and the Zekeli ecommerce operating system platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

We may collect the following personal information:

• Name — provided during account registration or checkout
• Email address — for account communications and order confirmations
• Phone number — collected at checkout with your explicit consent for transactional SMS
• Order data — purchase history, shipping details, and transaction records
• Usage data — device information, IP address, browser type, and interaction logs

2. How We Use Your Information

Your information is used for the following purposes:

• Transactional SMS — order confirmations, shipping updates, and delivery notifications
• Order updates — status changes, refund confirmations, and fulfillment alerts
• Support notifications — responses to support requests and account-related alerts
• Platform operation — account management, security, fraud prevention, and service improvement

3. Phone Number Collection & Consent

Phone numbers are collected at checkout when you voluntarily provide them and consent to receive transactional SMS messages. By providing your phone number and completing checkout, you expressly consent to receive text messages related to your order from Zekeli.

You may revoke consent at any time by replying STOP to any message or by contacting us at hello@zekeli.com.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data only with:

• Service providers — who assist in platform operations (e.g., SMS delivery, payment processing) under strict data protection agreements
• Legal obligations — when required by law, regulation, or valid legal process

5. Opting Out of SMS

You can opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent.

You may also opt out by emailing hello@zekeli.com with the subject line "SMS Opt-Out."

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security audits and monitoring
• Secure infrastructure hosted with reputable cloud providers

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights Under CCPA

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

9. Your Rights Under GDPR

If you are located in the European Economic Area, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

10. Contact Us

For privacy inquiries, data requests, or questions about this policy, contact us at:

Zekeli
Miami, FL, USA
Email: hello@zekeli.com